Fragmented, growing regulation is raising financial industry costs, pricing many Canadians out of personalized financial advice. This paper analyzes the link between cumulative and uncoordinated regulation and a widened “advice gap” in Canada. The paper recommends a framework that maintains strong consumer protections but also fosters accessibility, scalability, and innovation.

This year’s TrustArc Global Privacy Benchmarks offers a comprehensive 360° view of 1,775 professionals, including executives, managers, and frontline staff, along with privacy team leaders and members. The survey covered the U.S., Europe, the UK, and Canada. Our 6th annual report includes privacy views into AI, tools of the trade, a winning privacy blueprint, along with challenges and opportunities for privacy professionals.

This TrustArc Board Member Guide helps leaders navigate AI governance and adoption. It outlines the opportunities and risks created by emerging AI capabilities, and the strategic oversight required at the Board level. Senior executives must ensure the CEO sets a clear vision for AI adoption and that governance frameworks remain agile as technology evolves.

Golfdale was commissioned to provide comprehensive surveying and interactive reporting for the Ontario Chamber of Commerce’s flagship annual publication, the Ontario Economic Report. This marked the fifth year of our involvement in delivering the province’s most widely referenced business outlook.

Airlines are wakening to the $1.2 trillion market of travel and tourism dollars that surround their business. This Guestlogix commissioned White Paper synthesizes behavioral economics research on airline travel, tourism, retail ecommerce, mobile web development, and data science recommender systems in order to curate travel options with an AI-driven, mobile first technology approach.

Online grocery shopping habits are changing and with them, considerable investments in digital grocery offerings. Mapping out the road to ecommerce success, we investigated three levels of change: the front line store level view, an organizational level view of changing demand and habits, and the macro economic landscape. This Mercatus commissioned strategy paper provides practical guidance for regional grocers on how to get in front of eCommerce and meet changes in consumer habits.

The leading software provider of Environment, Health, Safety, and Quality Management, Intelex Technologies, commissioned the author to investigate the data on events leading up to workplace safety incidents. This White Paper showcases key insights. Companies that go the extra distance of recording “near misses” had occupational safety ratings up to 3 times better than those that did not.

Organizations with distributed workforces have the opportunity to adopt new mobile communication technologies that allow them to monitor, engage, connect, and recognize all employees, from head office to the remote sales floor, driving improved performance and enterprise growth. This commissioned White Paper by Nudge explores how mobile technology has opened new frameworks for working more efficiently and solves the “last mile” communication challenge in the workplace.

In HBR’s The Future of Retail forum, we explored the new world of customer experience management pioneered by our software company Empathica (now InMoment). The value proposition was clear and compelling: for the price of a single mystery shop, wouldn’t you rather listen to 30-50 customers? Our “Go Recommend” system added a virtuous loop, linking positive customer experiences with recommendations on social networks.